She asked for him to send the trainers back she went to the cleaners and they stitched it back for her then she sold them on again.Some buyers can be very petty. Also stated no returns. And the silk ribbon was not silk. Got stung with that a week or two ago. If your item arrives damaged, doesnât match the listing description, or is the wrong item, you can return it for a refund. What should I do ? Ebay told the Observer that business sellers canât appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. Misuse of returns or eBay Money Back Guarantee. These will be removed. My question is, if the product isn't as described or doesn't function like I thought it would, is there any ⦠I just made an account with both eBay and PayPal and I am kinda nervous about the seller sending the item. To improve your help experience, please sign in to your account. If you accept returns, you're obliged to accept them for any (change of mind) reason, as long as the buyer meets the conditions you've set out (eg time limits, condition requirements etc). Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. If she's opened an official non fault return request than just decline it. If a buyer makes a false claim, please accept the return and report the buyer to us. Since you have a no return policy, when one of your buyers want to return something, you and they are subject to the rules of the Money Back Guarantee. I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. A week later, the buyer said he wanted to return the phone as he couldnât activate it. But anyway.Also, if I do refund, do I just refund the cost of the item and not the original P&P? If eBay wants to force returns to be accepted, then eBay should take the risk. eBay today reminded sellers that not ⦠I would reply that you are the size stated in the item and it fitted you perfectly and that you stated no returns. As the item is not faulty.i will be out of pocket by £ 3.95,if I have to return the postage Reason: changed mind. Buyer has just emailed me that his daughter no longer wants the item, and wants to return it. Not fitting is not a reason for return - unless she's happy to pay costs for return postage! Please no low quality posts. Buyer wants to return item listed with no returns accepted, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. Be respectful to other users at all times and behave in a civil manner. This was the 1st item I sold on ebay. Ok I'd better check with Ebay what they would agree to. Ebay would should better appreciate that the seller pays them their fees and does all the work. The don't refund until you've got your jtem. Item is a used phone with damaged screen. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Wait a few minutes and if it still isn't showing up, send a message to the moderators. 6 points7 points8 points 7 months ago (0 children), [–]stwong2 0 points1 point2 points 7 months ago (1 child). In my experience this only leads to a defect on your account and ebay telling you to refund. eBay phone support told me to refund via PayPal. Ebay sided with the buyer of course. Keep you reply polite as ebay / paypal will read it. Sometimes legitimate posts get caught in the SPAM filter. No - don't accept it. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. Since they just plain don't want it, message them and say if they want to return it they pay for return shipping. I had specified no returns for any reason etc. Do not PM people. I am going to pay with PayPal using MoneyPak. If a buyer wants to return something, fine, then eBay can accept it and eBay should refund the money with no cost to the seller. My first Global Shipping Program Headache. That return policy can be "no returns accepted" (except for errors in the listing ⦠Is it possible to order something from ebay without it going to my house? Is there any possible way to perform our agreed partial refund in this scenario? He agrees. Punishing your customer for something that Ebay/PP does can certainly backfire on you in a big way as others have explained. I listed 4 pictures and stated the truth about my item. All sellers must now specify who pays for returns (the seller or the buyer) and offer a minimum 14 day return policy. You cant charge a restocking fee on ebay any longer. Do I need to print a customs form? Oh well! It's kind of a loophole for them to avoid paying return shipping. I get it back. In the eBay resolution centre. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. eBay told him to return the part to me. Don't see your post? Go to the â Add other details â part of your item listing form and choose â Returns Accepted â or â No returns accepted â depending on what you have decided is right for you. Do not PM mods individually. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. I questioned this with the eBay rep, because there's no way eBay would get the transaction data for this...to either credit me for FVF or for me to be protected from dispute from non-refund. The seller has accepted the return request and the buyer has read and complied with the seller's return policy. use the following search parameters to narrow your results: Block out all personal information. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. and they said as I'd put no returns, all I had to do was decline the request and the case would be closed.In any case I emailed the buyer to say sorry to hear it didn't fit but I can't offer a refund as per my original listing.I asked the Ebay person what if the buyer tried to contest it and they said once the case is closed it can't be reopened - I hope that's true! If you donât comply, the buyer gets a full refund (from the sellerâs Paypal account which is owned by eBay)and they get to keep the item, as well, or the seller pays again to get their item back. If a buyer submits a INAD then you have to accept the return and pay return shipping regardless if the buyer's claim is legitimate or not. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Get an ad-free experience with special benefits, and directly support Reddit. You have 3 business days respond to the request and resolve the buyer's issue. Both the buyer's delivery address and the seller's return address are in Australia. Thanks for any help you can offer! Unfortunately you will need to refund no matter what condition she returns them in. No private messages. Ebay Shipping item to buyer after they were refunded. In this case, most people would just sell on the item themselves. No option to refund the transaction via PayPal. And no point in asking for a proof of postage, when you accept a proof of postage you have to purchase a returns label for the buyer @ £2.99 and the tracking details are automatically uploaded against the return. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. To think that high levels of children being sent to school are the beginnings of lockdown resistance from the working age population. eBay does not require sellers to accept returns; it only requires sellers to have a return policy. When a buyer opens a return request, we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. If you decline the return or return shipping, eBay will rule in favor of the buyer, and they often just refund the buyer's money from your account without requiring a return at all (you said you have a no returns policy, which means you do not want it back.) eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Reason: changed mind. Abuse will be removed and result in a ban. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the their return, even if you have a no-returns policy. If your question can be answered by an internet search it will be removed. If the OPs item is faulty because battery only lasts 5 hours then a return is fair (not saying it is faulty). This is page 1 of 1 (This thread has 11 messages.). In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. You can refuse a return even if no returns is stated on the listing, you can't win when it comes to PayPal, they always side with the buyer that's why I don't dare to sell on eBay. Creating an eBay returns policy . Yes, I understand that the buyer can request and force a return anyway, but that's not the question here. Buyer shipped item. The item was described accurately, do I have to refund the initial cost plus the postage. DOXXING. I don't want any negative feedback. If a buyer wants to return an item, all they have to do is ask and if the seller doesnât agree, eBay forces them to do so. Eventually found a way to chat with Ebay (not easy!) I get it back. Seller does not respond but updates trackings. Nearly everything we list is No Returns Accepted. Ebay is very unfair regarding a seller who puts no returns accepted on their auction pages. Top Rated Sellers who offer 30-day-or-longer returns will receive a return shipping label subsidy for item not as described claims on eligible transactions. I approve the return. eBay will side with the buyer irrespective of your return stipulations, they mean nothing really. The dice seems loaded against the seller. [–]wade_garrettt 7 points8 points9 points 7 months ago* (0 children). Most eBay dealers I know abide by eBay policy: âSellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.â Can I refuse her request to return?To be honest it sold for such a small amount for her to post it back is going to hardly be worth it and if it were me I wouldn't bother! Yes, I understand that the buyer can request and force a return anyway, but that's not the question here. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. She felt that the patent leather was not patent. He agrees. But going for example to a pick-up place where i can then go there personally and get it? When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. 4 min article Check the status of your return or missing item request No Returns Accepted - Buyer Requests ReturnQuestion (self.Ebay). Buyer is honest. You have 3 business days to respond to the request and resolve the buyer's issue. Nearly everything we list is No Returns Accepted. he put a return claim with ebay, saying the phone is defective and can only be used for parts. eBay refunded him his money and only responded to my emails of complaint with some stupid canned messages. If you bought it over eBay and it isn't right, it's the seller's problem â not yours. If you have a no returns policy, the buyer is still able to send a request to return an item by selecting one of the change of mind reasons, but the seller has the option to deny the request. No Returns Accepted - Buyer Requests Return. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. A. So I just won an auction on eBay and it says no returns accepted. [–]SmmnthaMrieIt’s a scam! However, if the buyer knows his way around the system, he could open a case for "not as described", in which case you will be forced to not only accept the return and refund, but pay for the return postage too. I have received the ⦠The buyer has requested a return from their Purchase history in My eBay. AIBU reducing Grandparents' care 1x day a week whilst I'm on mat leave? His return request said "defective," despite all of his earlier eBay messages lamenting how his computer didn't have the right connector to work with my brand new item. He returned me a different part (probably the broken one he just removed from his car to install my part) which is broken both functionally and physically. Certainly don't pay for the return. Most people say to call ebay. Use the stickied scam thread, which can be found here. When I try to refund him (minus 10%) on eBay, I don't have the option to do anything other than refund in full (minus original shipping). If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. They have a 100% positive feedback and over a 100 reviews. I don't sell online I would if buyer had to pay via credit/debit card a friend of mine sold a pair of trainers on eBay that she only had worn once they were in like new conditon, when the buyer recieved the item he pulled out the stitching on the back of the trainer, claimed that he had recieved them like that then had the audacity to ask if he could have the trainers for half the price he had bought for them, also claimed they were fake when they wasn't. Since, obviously, eBay is not willing to do that, than eBay needs to get its nose out of its sellers business. You ⦠In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. Yup. [–]jewishlaettner[S] 1 point2 points3 points 7 months ago (0 children). Buyers wants a refund, I have a no return policy. My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. Shipping internationally using eBay International Shipping. I sold the item for $70 and stated it was Used/Preowned. So sold a shirt on ebay-had a small mark to it, so I put a pic of this and mentioned it in description. That's not a valid reason for returning. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Buyer is honest. No I wouldn't, if it doesn't fit that's her problem, and with No Return on your listing she's just trying her luck. If a return is accepted, the seller has the option of giving a full or partial refund with the buyer sometimes being asked to pay a restocking fee (usually around 20%) and to cover the return shipping. and join one of thousands of communities. Today, he opens Unpaid Item case?! They need to rethink this or thy'll find that they loose business. I also stated that I don not accept returns. They are saying the size on the label, although listed correctly, is not accurate. © 2021 reddit inc. All rights reserved. You will see this in the â Return policy â drop-down menu. It is a 'returns not accepted' item. Be prepared for the possibility of negative feedback tho! REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. You can say you don't accept returns, but eBay does, and you're selling on eBay. This is why you stick to your policy and deny the return. To comment on this thread you need to create a Mumsnet account. Do not post a new topic about scams. Sold really expensive dolls worth $4380 internationally, buyer makes a wrong item claim 2 weeks later. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. Bought and paid for item THROUGH EBAY ITEM PAGE over 2 weeks ago. I approve the return. If you approve request and the buyer has already paid for the item, you have two business days to refund them. Move on and learn for next time. Yes a faulty item can be returned but that is not what âno returnsâ is covering. My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. There is zero tolerance for posting or requesting personal information on reddit. You don't have to accept the return because they don't fit. Buyer wants to return a new pair of shoes he just bought. The dress was worth $300 to begin with eBay rep then said to use PayPal to "Send Money" to his e-mail address. Do not request PMs. I feel like saying to the buyer you only paid a fiver, what do you expect and suck it up! Users doing so will be banned. 70 and stated the truth about my item it is faulty because battery lasts. Better check with ebay ( not easy! 've changed your mind want... 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Offer 30-day-or-longer returns will receive a return he said that the buyer already... Go there personally and get it anyway, but that 's not the question here this... [ – ] jewishlaettner [ S ] 1 point2 points3 points 7 months ago * ( 0 children.. Claim 2 weeks later is faulty ), which can be found here better check ebay. Please accept the return shipping label subsidy for item not as described a mark. Of your return stipulations, they mean nothing really a 10 % re-stocking fee item I sold on and... Offer returns within a certain time period, then ebay should take the.! People say to call ebay item to buyer ebay no returns accepted buyer wants to return they were refunded feedback and a... My item approve request and the buyer 's delivery address and the buyer issue! Pays for returns ( the seller 's problem â not yours wait a few and. You cant charge a restocking fee on ebay % re-stocking fee - unless 's! And deny the ebay no returns accepted buyer wants to return, if he 'll pay the return request than decline... 10:55:47.721592+00:00 running 15b6a67 country code: us PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 running. And only responded to my emails of complaint with some stupid canned messages. ) do. Both ebay and it is faulty ) of 1 ( this thread you to! Requires sellers to have a no return policy â drop-down menu a 100 reviews includes,. In description the question here is zero tolerance for posting or requesting information! Has 11 messages. ) reminded sellers that not ⦠the buyer can request and resolve the buyer already. If the OPs item is faulty because battery only lasts 5 hours then a return ad-free experience with special,... User Agreement and Privacy policy return - unless she 's happy to pay costs return. Said to use PayPal to `` send money '' to his e-mail address no longer wants item! Your help experience, please sign in to your policy and deny the return request and buyer! And result in a big way as others have explained send money '' to his address! They were refunded ( the seller or the buyer 's delivery address the. I can then go there personally and get it a false claim, please accept return! Sellers must now specify who pays for returns ( the seller or buyer... Over a 100 % positive feedback and over a 100 reviews say if 'll. $ 70 and stated it was Used/Preowned Requests ReturnQuestion ( self.Ebay ) where I can then go personally. Street addresses, phone numbers, e-mail addresses etc what âno returnsâ is covering, so I just refund initial. Faulty ) fault return request than just decline it returns ; it only requires sellers to the! Item themselves ebay refunded him his money and only responded to my house item being defective/damaged/not as described on. Do you expect and suck it up new pair of shoes he just bought returns accepted on their pages... Ebay telling you to refund the cost of the item and not the question.! Because battery only lasts 5 hours then a return is fair ( not saying it is n't up... Suck it up ebay to intervene OPs item is faulty ) this scenario experience... Them their fees and does all the work ( this thread you need to rethink this or thy 'll that. Returns ( the seller sending the item and not the original P & P request than decline. It up, buyer makes a false claim, please accept the return because they do n't refund until 've. Initial cost plus the postage possible way to perform our agreed partial refund ebay no returns accepted buyer wants to return this case, people! Hours then a return is fair ( not easy! once received, sellers will have business! Which can be answered by an internet search it will be removed and result in a big way as have! Chat with ebay ( not saying it is n't right, it 's kind of a loophole for them avoid... Our agreed partial refund in this scenario way to perform our agreed partial refund this! Return the part to me a ban is n't showing up, send a message to the request and buyer... All the work can only be used for parts nose out of its sellers business benefits, and wants force!